About
I’m Phelim Jiang. My work sits where training, technology and people systems meet — and, outside of that, in helping small businesses and professionals build a clearer online presence.
The thread
I grew up in a first-generation immigrant family, and my family’s restaurant is part of my earliest memories. Seeing a small business up close made the effort behind serving people feel real — and it is the reason I still want to help owners find clearer structure and a stronger online presence.
I earned a B.S. in Elementary Education from the University of Oklahoma and taught in a public school classroom, designing instruction, materials and assessments for learners with different needs. Teaching taught me to start with a concrete goal, show one good example, let people try and give feedback that explains what to do differently.
As a nurse technician in hospital settings, I worked with patients and families in high-pressure moments. It sharpened how I explain things: accurately, calmly and in a way that fits the person in front of me.
Today I work in People & Culture, leading onboarding, training, development and engagement, and helping teams adopt HR and business technology. I look for process gaps and build practical fixes with documentation, automation and employee feedback.
Alongside that work, I design and build websites for small businesses and professionals — the same instinct as the restaurant, applied online: make it easy for a customer to find what they need and take the next step.
How I work
Map what actually happens today, then design around the job people need to get done.
Clear owners, visible status and plain language beat another feature.
People learn a system by using it for a real purpose, with feedback that explains why.
The best setup is one the owner can actually keep running after launch.
Education
University of Oklahoma
Certification
Process-improvement foundations
Focus areas
Instructional design, customer education, LMS, Microsoft 365, process improvement
Want to hear more of the story, talk about a training or implementation role, or get help with a small-business website? I’d be glad to connect.
