When two teams struggle to exchange information, another software tool can look like the answer. Sometimes it is. But first I want to know what is being handed off.
Follow a real request from the person who starts it to the person who considers it complete. What information travels with it? Which system owns the record? Where does someone have to copy, reinterpret, or chase an update? Those questions reveal whether the problem is a missing field, unclear ownership, a timing issue or a genuine integration gap.
Then the technology choice becomes more grounded. An automated notification may help if the underlying record is reliable. A new form may help if the team never receives the information it needs. Neither will fix a process whose decision rights are undefined.
A good integration should reduce uncertainty for the people using it. It should be explainable, maintainable and clear about what happens when an exception occurs.